How Do I Reply to a Buyer or Agent Inquiry?

The Messages page in your homecoin dashboard is a read-only history of inquiry emails and texts forwarded to you. You cannot send a reply from the Messages page.

Reply to an email inquiry

1. Open your property in the homecoin dashboard and select Messages.
2. Select the email to view its details.
3. Reply using your regular email account. You can open the forwarded copy in your inbox and choose Reply, or use the sender or Reply-To email address shown with the message.

Important: The Forward Email button only sends another copy to your account email. It does not reply to the buyer or agent.

Reply to a text inquiry

Use the displayed phone number in your phone's messaging app. Text replies cannot be sent from the homecoin Messages page.

If contact information is unavailable

If the message does not include a usable email address or phone number, contact homecoin support for help.

Messages and Support Tickets are different

Messages contains property inquiry emails and texts and is read-only. Support Tickets is for communicating with the homecoin support team, and you can reply to an open support ticket from your dashboard. See How to use Support Tickets in your homecoin dashboard.