How Buyers And Agents Contact You

• Is the phone number in People & Roles published?
• How will agents contact me?
• How will buyers contact me?
• What if someone emails homecoin?
• Can my contact information appear in MLS public remarks?
• Can my contact information appear on Zillow, Redfin, or Realtor.com?
• Will a third-party website inquiry go to me?

Is the phone number in People & Roles published?

No. The personal phone number required for an Owner or Authorized Signer in People & Roles is used for operational contact and ownership verification. It is not published in the MLS or on public listing pages.

Buyer- and agent-facing contact information is stored separately in the MLS or FSBO listing contact fields. A People & Roles number is used for listing inquiries only if that same number was also entered as the listing contact phone.

How will agents contact me?

Where MLS rules allow it, homecoin places the listing contact name, phone, or email in the MLS private or confidential remarks. Agents can then contact you directly about showings and offers.

If an agent calls (888) 400-2513, they identify the property by MLS number, address, or ZIP code. The automated system may read the listing contact information and offer to forward the call according to your contact preferences. Learn more about call forwarding and information by text.

The listing contact phone and email are not displayed on the homecoin public property page. They can still be used or provided for a verified, listing-specific inquiry.

How will buyers contact me?

Buyers can use the protected contact form on the homecoin public property page. The message is delivered to the Inquiry delivery email without displaying that email address.

Buyers can also call (888) 400-2513 and identify the property by MLS number or displayed address. The system may read the listing contact information and offer to connect the call.

For information by text, buyers can send DETAILS [full address] or MLS [listing number] to (888) 400-2513. The automated reply may include listing details, including the listing contact information.

homecoin does not represent buyers and does not sell buyer leads.

What if someone emails homecoin?

If someone emails homecoin support about a specific listing, we may provide the listing contact information and copy you on the reply. Messages sent to the public homecoin email used on listing websites are automatically forwarded when possible; messages that cannot be matched automatically are reviewed and routed manually. Learn more about automatic email forwarding.

Can my contact information appear in MLS public remarks?

MLS rules generally prohibit seller or agent contact information in public remarks. This restriction applies to names, phone numbers, email addresses, and similar contact details. It does not prevent listing contact information from appearing in permitted private agent remarks or from being provided through homecoin's listing-inquiry system.

Can my contact information appear on Zillow, Redfin, or Realtor.com?

These websites generally receive listing data from the MLS. Because MLS rules prohibit contact information in public remarks, the seller's listing phone and email normally do not appear in those data feeds. homecoin usually cannot edit a third-party site's description directly.

The sites may display homecoin's broker phone number, (888) 400-2513. Calls to that number can be matched to the property and routed as described above.

Charleston-Trident MLS exception: Its rules do not allow listing-agent contact information to be displayed on websites.

Will a third-party website inquiry go to me?

Not necessarily. Sites such as Realtor.com and Zillow may send buyer inquiries to local agents who pay for leads. If a buyer contacts homecoin directly through the public property page, phone, text, or email, homecoin routes the listing-specific inquiry using the methods described above.