I'm helping someone sell their home. What do I need to know about the MLS listing?

Start with two important rules:

1. The owner must sign unless you have accepted legal authority to sign for them. To sign on the owner's behalf, you must have an executed Power of Attorney (POA) or other legal authority that grants you authority to sell the property and sign the required documents, and homecoin must accept the supporting documentation. A signed listing agreement between you and the owner does not provide that authority by itself. If you do not have accepted legal authority, add each owner in the Seller role using the owner's own email address and personal phone number. Add yourself in the Agent or Admin role, as appropriate. You can still complete most forms, receive transaction updates, and handle negotiations and paperwork, but the owner must sign homecoin's listing agreement and other owner documents.
2. The MLS may not allow you to appear as the listing contact. Many MLSs prohibit an agent who is not a member of that MLS from serving as the listing contact. When that rule applies, buyer inquiries and offers can go to the owner, who may then forward them to you.

How the owner's account and signature work

After People & Roles is successfully saved, homecoin sends each owner the account-access message appropriate for their current account. A new or passwordless owner receives a private seven-day setup invitation. An existing owner continues using their current homecoin password or linked Apple, Google, or Microsoft account. An owner who only needs email verification receives a verification email instead of a new-account invitation.

Each named owner must have active account access before signing. homecoin does not send temporary passwords. The owner must personally complete activation, verify their email when required, and accept the current E-Sign Consent and Electronic Records Delivery. Account-level consent does not sign a listing document; each document requires a separate action confirming the owner's intent to sign it.

If an owner has withdrawn electronic consent, the owner must personally restore it before adding a new signature. An Agent or Admin cannot accept electronic consent for the owner.

In-person secondary signing

When in-person secondary signing is available, the named owner may sign on a shared device only by personally entering their own usable homecoin password and confirming their identity and intent. The owner's password must be entered only on homecoin. Never ask the owner to share it or send it by email or text.

Password entry does not transfer signing authority to you or change the identity of the document signer. The signature remains attributed to the named owner. An owner who uses only a linked Apple, Google, or Microsoft account can sign personally from their own account; a usable homecoin password is required only for the in-person secondary-signing option.

More information

See Signing Authority and Proof of Ownership Documents for the legal-authority documentation rules. For invitation and account-readiness details, see New Account Invitations, People & Roles, and Signing.